Shipping policy

Delivery Policy
Last updated: September 2026

PAIR currently ships within India. DM us on Instagram or Whatsapp us on +91 9811986916 for international orders

We use third-party logistics partners to deliver your order. The delivery partner may vary depending on the destination and order.

1. Custom-Fit Denim

Because every Custom-Fit PAIR is made to your measurements, it requires additional time for:

Measurement confirmation → pattern preparation → cutting → stitching → finishing → quality check → dispatch

As a general guide, Custom-Fit Denim may take approximately 10–15 business days to dispatch after measurements and order details have been confirmed.

This timeline may vary during periods of high demand or where additional fit development is required.

2. Ready-to-Wear

Ready-to-Wear orders are generally dispatched within 4-5 business days after the order is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Any applicable free-shipping threshold or promotional shipping offer will be clearly communicated at checkout.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing the available tracking information.

You can use this information to track your shipment through the relevant delivery partner.

5. Delays

Delivery timelines are estimates and may be affected by:

  • weather;

  • public holidays;

  • courier disruptions;

  • remote locations;

  • incorrect/incomplete addresses;

  • circumstances beyond PAIR's reasonable control.

If your order is significantly delayed, please contact us at hello@wearpair.in and we will assist in tracking it.



Shipping Policy


1. Delivery Address

Please ensure that your delivery address and contact number are correct when placing your order.

PAIR cannot guarantee delivery where an incorrect or incomplete address has been provided.

If you realise that your address is incorrect, contact us immediately at:

hello@wearpair.in

We will try to update the address before dispatch. Once the order has been handed over to the courier, changes may no longer be possible.

2. Delivery Attempts

Our delivery partners may make multiple delivery attempts before returning an undelivered shipment to PAIR.

Please ensure that someone is available to receive the package where required.

3. Failed Delivery / Returned Shipments

If an order is returned to PAIR because of:

  • an incorrect address;

  • an incomplete address;

  • repeated failed delivery attempts; or

  • refusal to accept the shipment,

please contact us at hello@wearpair.in.

A re-shipping fee may apply where the failed delivery was caused by incorrect information or circumstances attributable to the customer.

4. Damaged Package

If your package appears visibly damaged when delivered, please photograph the package before opening it and contact us as soon as possible.

For damaged or incorrect products, please follow the Return & Refund Policy.