Refund policy

  • Last updated: September 2026

    At PAIR, we create clothing with a focus on fit, design and craftsmanship. Because our Custom-Fit Denim is made specifically around your measurements, while our Ready-to-Wear pieces are produced in standard sizes, our return policy differs between the two categories.

    1. Custom-Fit Denim

    Each pair of Custom-Fit Denim is made specifically for you based on the measurements and fit information provided during your order.

    Custom-Fit Denim is therefore not eligible for return or exchange simply because you have changed your mind, selected a different style, or no longer wish to purchase the product.

    However, if your PAIR:

    • arrives damaged or defective;

    • has a manufacturing defect;

    • is materially different from the product ordered;

    • has been made incorrectly due to an error on our part; or

    • has a significant fit issue attributable to an error in our measurements, pattern or production,

    please contact us within 48 hours of delivery at hello@wearpair.in.

    Please include:

    • your Order ID;

    • photographs/videos showing the issue; and

    • a brief description of the problem.

    Our team will review the issue and may request additional measurements or photographs to assess the fit.

    Where the issue is determined to be attributable to PAIR, we may, at our discretion and depending on the nature of the issue:

    1. alter or remake the garment;

    2. replace the garment; or

    3. provide an appropriate refund or other resolution.

    We will not treat normal characteristics of denim, including minor variations in colour, texture, fading or finish, as defects where these are consistent with the nature of the fabric and wash.

    1. Fit guarantee

    We want your Custom-Fit PAIR to fit you properly.

    If you believe your garment has a fit issue, please contact us within 48 hours of delivery. We will assess the garment and the measurements used to make it.

    A fit concern does not automatically qualify for a refund. Where appropriate, PAIR may first offer an alteration or remake.

    2. Ready-to-Wear

    Ready-to-Wear products may be returned or exchanged subject to the conditions below.

    To be eligible:

    • the return/exchange request must be raised within 7 days of delivery;

    • the product must be unworn and unused;

    • the original tags must remain attached;

    • the product must be in its original condition and packaging;

    • the product must not have been washed, altered, damaged or stained.

    Products that do not meet these conditions may be rejected.

    For hygiene and product-integrity reasons, products that have been worn, washed, altered or damaged after delivery cannot be returned or exchanged unless they are defective.

    3. Damaged, Defective or Incorrect Products

    If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery at:

    hello@wearpair.in

    Please retain the original packaging until the issue has been resolved.

    Once we review the issue, PAIR may arrange a reverse pickup where applicable.

    If the product is confirmed to be defective, damaged in transit or incorrectly supplied due to an error by PAIR, we will provide an appropriate replacement, repair, remake or refund.

     

     

    4. Refunds

    Where a refund is approved, it will generally be processed to the original payment method.

    The time taken for the amount to appear in your account may depend on your bank, card issuer or payment provider.

    Any refund will be subject to applicable law and the specific circumstances of the order.

    5. Return Shipping

    For an approved return due to a defective, damaged or incorrect product, PAIR will bear the applicable return shipping cost.

    For an eligible Ready-to-Wear return due to a change of mind, size or preference, the applicable return shipping cost may be deducted from the refund or otherwise communicated to you before the return is processed.

     

     

    6. Sale / Promotional Products

    Unless specifically stated otherwise at the time of purchase, discounted Ready-to-Wear products remain subject to the same return conditions.

    Custom-Fit Denim remains subject to the Custom-Fit Denim policy regardless of promotional pricing.